FAQ

How long to ship?

Processing time can depend on the number of orders and is updated regularly. If you require a nail set quickly, please add on 'Express Order' to your cart for priority processing.

Shipping times are subject to the area you reside in.

NZ Standard Shipping (Non-Rural): 3-5 business days

NZ Express Shipping (Non-Rural): 1-2 business days

NZ Standard Rural Shipping: additional 3 business

My order arrived.. but it came damaged

We take extra care to package your nail set securely, and ensure that there is no damage prior to shipping. While we are not liable for any damages that occur during shipping, we understand that anything can happen during transport. Please contact us via instagram or email with photos of the damage as soon as possible, and we will do our best to help you out!

My order status is delivered.. but it hasn't arrived

Please check with NZ Post first, and see if they are able to track down your order! Otherwise, please reach out to us via instagram or email as soon as possible.

Cancel or change order

Cancellations or changes are only accepted within 24 hours after your order has been confirmed. If you wish to cancel or change an order, please contact us via instagram or email as soon as possible

Wrong size

To ensure that your press on nails fit as accurately as possible, we recommend ordering a sizing kit in advance in the nail shape/length you want. PRETTY N’ PRESSED NZ is not responsible for any incorrect measurements, so please order carefully!